HERBS AMERICA SHIPPING NOTES:

Alaska, Hawaii, Puerto Rico Orders:
Ship by Postal Priority Mail. We ship Postal Flat Rate if items fit the flat rate box size.

Canadian Orders:
If shipping by UPS Canada Standard, please call us. We reserve the right to ship Canada orders by USPS (Postal Service). We will select the shipping method that offers you the best savings. Canadian customers are responsible for any brokerage fees with UPS, customs and/or duty taxes that may apply.

Norway Orders:
Due to the legal requirement of a doctor's perscription for the import of any Maca products into Norway, we can no longer accept on-line orders. Please contact us at sales@macaroot.com if you have a doctor's perscription. Thank you for your understanding.

Overseas International:
Orders ship by US Postal Priority Mail Service. You will be notified by email once your order is received. Because of the additional work international orders entail, there is a $6.00 document handling fee charged. In addition, customers are responsible for any brokerage fees with UPS, customs and/ or duty taxes that may apply.

We do not guarantee delivery dates on any postal shipments. Delivery is based on the estimated delivery timeframe posted on USPS.com web site. On average, it takes 7-14 days to receive international postal shipments. However, delivery can take up to 30 days in some instances.


UPS DELIVERY TIME:

We cannot promise a specific delivery time. Delivery times (example: deliver before 4 pm, or after 3 pm) are out of our control. UPS does have guaranteed delivery times for certain services:

UPS 3-Day Select is guaranteed by end of third business day. UPS does not count the pick-up day when calculating delivery time. Remember, we still must process the order, so 3-Day Select service only applies to delivery. It does not necessarily mean your order will ship the same day as received.

UPS Ground Residential is not guaranteed. Packages ship from our Oregon facility, zip code 97527. Depending on your UPS shipping zone, it can take 1-7 business days.

Note: UPS does not count the day a package is picked up. Business days do not include weekends or major holidays. UPS is closed on major holidays and the day after Thanksgiving.


USPS DELIVERY TIME:

USPS Western States   3-5 days approx.
USPS Other States (Central and Eastern)  5-10 days approx.

Note: We cannot promise a specific delivery time. Delivery times (example: deliver before 4 pm, or after 3 pm) are out of our control.


TRACKING YOUR PACKAGE:

E-mail notification is sent to customers providing a valid email address. This service allows you to track your package from the UPS.com web site. Trying to track a UPS package prior to receiving a shipping notice will result in an error message.

Shipments outside the US and Canada will be sent a postal tracking number.

Postal shipment can be tracked at USPS.com.